Service Desk Technician

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

QinetiQ is seeking a highly motivated Service Desk Technician with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing support in the following areas:

• Provide rapid on site support to our executive/C-level management team on site in the Franklin office.
• Respond to on site outages and emergencies and escalate to appropriate infrastructure team members as necessary.
• Provide remote support to employees working off site (remote, satellite offices, etc.).
• Accurately document and track all work within ServiceNow ticketing system.
• Provide first-line support and troubleshoot conference room technology, Windows-based workstations, LAN/WAN IP networks, digital & VoIP telephony systems, applications, and others as needed.
• Actively create knowledge-base articles and contribute to employee self-help and internal IT documentation libraries.

• 3-5 years' experience as a Service Desk Technician
• Naturally curious and assertive problem solver, identifies a problem, creates a plan, and executes the plan successfully.
• Experience supporting users in a cloud/hybrid Microsoft 365 environment.
• Proficiency administering and troubleshooting Windows clients.
• Strong interpersonal skills to effectively communicate and convey technical information to executive/C-level management suite.
• Experience supporting and troubleshooting a wide range of conference room technology and software.

The salary range for this role is $78,600 - $91,350 USD. The salary range provided is a good faith estimate representative of all experience levels. QinetiQ US considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.