PMO Support Specialist

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Join our dynamic team as a PMO Customer Support Specialist, where you will be at the forefront of Open Source Intelligence (OSINT) innovation within the Intelligence Community (IC). This role is pivotal in supporting the first IC application that harnesses large language model technology for comprehensive collection analysis and sentiment assessment. By providing Tier 1 and Tier 2 support for a cutting-edge data sharing platform, you will contribute to a mission that is transforming the landscape of generative AI in government. This is your chance to be part of a program that is not only pioneering the use of advanced technology in the IC but also shaping the future of intelligence gathering and analysis.

• Manage schedules, technical engagements, deliverables, and communications, ensuring formal programmatic documentation aligns with the IC’s evolving needs
• Develop and update Standard Operating Procedures (SOPs), quick reference guides, FAQs, and other documentation to streamline user experiences and support processes.
• Engage in collaborative efforts to support office functions, including trainings, conferences, and working groups, contributing to the overall success of the OSINT mission.
• Coordinate among various projects and government teams to ensure alignment with strategic objectives and facilitate technical advancements.
• Utilize AGILE methodologies to collaborate with project team lead, effectively tracking and managing customer support tickets.

• Active ISSA/TS security clearance with poly #qinetiqclearedjob
• Demonstrated ability to manage high-visibility projects, providing recommendations and executing enhancements in business process optimization, benchmarking, program metrics, data management, and business reporting analytics
• Exceptional interpersonal skills for eliciting cooperation and support from various stakeholders, coupled with the ability to interact tactfully with co-workers, supervisors, and other Agency personnel
• Strong oral and written communication skills, adept at engaging with senior IC leaders and personnel.

• Experience in supporting IC applications, particularly those utilizing LLM or generative AI technologies.
• Familiarity with the OSINT mission and its technological applications within the IC.
• Certification in AGILE methodologies and experience in an AGILE working environment.
• Proven track record of process automation and improvements within a PMO support role.

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.